Return & Refund Policy

Last updated: December 29, 2025

15-Day Return Policy

We offer a 15-day return policy. This means you have 15 days from the date you receive your item to request a return.

To be eligible, your item must be:

  • Unworn or unused
  • In the same condition as when you received it
  • With all tags attached
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us:

Returns must be sent to:
House No SN 2004, Street 6, Model Colony, Shamasabad, Rawalpindi, Pakistan

Once your return is approved, we’ll provide a return shipping label and instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Sale items and gift cards

If you have questions about a specific item, contact us before returning it.

Exchanges

If you wish to exchange an item, the fastest way is to return your original item first. Once the return is accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Items must meet the same eligibility criteria as above.

Refunds

Once we receive and inspect your return, we will notify you of the approval status of your refund.

  • If approved, the refund will be issued to your original payment method within 10 business days.
  • Please allow additional time for your bank or credit card company to process the refund.
  • If more than 15 business days have passed since approval, contact us at admin@aurelio.com.